Collection and use of personally identifiable information
When donors, prospective donors, or others contact TFHG, via the Internet, phone, or otherwise, they often entrust TFHG with personally identifiable information (“personal information”). Oftentimes this personal information contains sensitive and confidential material, including financial data, billing information, and social security numbers. Other information is less sensitive in nature, but still personal, including names, dates of birth, mailing addresses, email addresses, and telephone numbers. TFHG’s primary purpose in collecting information from donors and potential donors is to provide them with better service. For example, we may use personal information to fulfill a donor’s grant request, respond to a donor’s inquiry, administer a donor’s fund, send tailored marketing materials to the donor, assess the donor’s specific needs and interests, or improve the website experience of donors. Personal information that is collected also helps TFHG to verify and identify each person who establishes a fund at TFHG or contributes or has access to an TFHG fund.
TFHG recognizes and appreciates the importance of responsible use of others’ personal information. We attempt to preserve the confidentiality of personal information, and when we use it, we do so with respect for the person’s privacy. Within TFHG and among our affiliates and service providers, we prohibit access to an individual’s personal information by persons other than those who reasonably require it to communicate with that person on behalf of TFHG, to provide or enable TFHG to provide services or information the person needs or has requested, to maintain accurate records, for research and analysis to better serve the person or the charitable community, or for compliance or required reporting purposes. We do not sell, trade, rent, or share personal information with third parties other than our affiliates and service providers except as expressly authorized by the person or his or her representative, to comply with applicable laws or court orders, or to protect the rights of TFHG.
TFHG never sends mailings on behalf of other organizations, but we may engage (a) a mailing company to distribute our own communications or (b) a research firm to collect survey responses.
TFHG strives to keep records complete and accurate. Most personal information is contained in account statements that the person receives from us and on applications that the person submits to TFHG. We encourage each person to review this information and notify us if any information should be corrected or updated. It is also important that persons take affirmative steps on their own to protect against unintended disclosure of their personal information, including the safeguarding of usernames and passwords needed to access TFHG’s systems. TFHG will provide any person reasonable access to their respective personal information we maintain about that person if, in TFHG’s opinion, it is reasonable to presume that the person accessing our systems is entitled to do so.
Privacy both online and offline are equally important to TFHG. With respect to TFHG’s websites, TFHG utilizes technologies intended to provide various levels of security. These technologies are intended to provide security and privacy when persons access and amend account information, initiate online transactions (such as contributions to TFHG or recommendations of grants), or send secure messages. When a donor uses TFHG’s websites to provide TFHG with sensitive personal information (e.g., social security number), we protect that information during transmission and electronic storage through the use of encryption. For other types of personal information, we implement reasonable measures aimed at preventing the information from becoming disclosed to unauthorized individuals.
When online users visit TFHG’s public website, they can surf the site anonymously and access information without revealing their identity. TFHG’s web servers automatically log the IP/Internet address of the user’s computer and the browser type. Any user of the public website remains anonymous unless he or she provides the website with personal information.
Please be aware that TFHG may use “cookies” to track an online user’s visit to TFHG’s website. Cookies involve the transfer of a small amount of data to the user’s browser by a web server, which is intended to be read by the server that gave it to the user. A cookie serves as the user’s identification card, recording information the user provides. It cannot be executed as code or to deliver viruses.
Most browsers are initially set to accept cookies. Online users can set their browsers to provide a notice when they receive a cookie, giving the user the opportunity to decide whether to accept it. In some instances, accepting a cookie is not optional. If a user chooses not to accept the cookie, some portions of TFHG’s website may not work properly.
TFHG or its designated service providers will collect and share non-personally identifiable information about users of its website only in aggregate form with third parties, including any third party vendors.
Please note that although TFHG employs reasonable precautions to protect the personal information of donors and potential donors from loss, misuse, unauthorized access, disclosure, alteration, or destruction, TFHG cannot guarantee the confidentiality of any communication or material transmitted to or from TFHG by any means. No security measures are perfect and we cannot promise that personal information about donors or prospective donors will remain secure in all circumstances.
TFHG does not endorse, and is not responsible for, the privacy practices or the content of any third-party web sites, including those linked to and from its public or nonpublic website.
Mailing address: The Father’s Heart, Attn: Privacy Dep’t, 1145 Ringwald Road, Murfreesboro, TN 37130.
The foregoing policy is effective as of August 15, 2017.
Information we collect and how we may use it
If you are a customer of Kindful, we collect certain information about you in order to provide you with our donor management system and/or online payment service (the “Service”). When you register for the Service we will request some personal information such as your name and email address, and information about your organization such as the name of your organization, Tax ID, mailing address, and tax designation. Furthermore, if you are opening a merchant account, Kindful may also obtain information about you from third party sources, including, without limitation, consumer reporting agencies. This information is used to contact you about the services on our Site for which you have expressed an interest. As part of the Service, we may also collect donor information on behalf of your organization. Except as may be expressly set forth herein, we will not use any donor information collected on your behalf for any purpose other than to provide the Service. Any tax or financial information we collect is used only to bill you for the Service. If you purchase the Service by credit card, this information will be transmitted to our credit card merchant account provider, and may be forwarded to your credit card provider. We do not store credit card information.
If you are a donor for a Kindful customer, we collect certain information from you in order to process your donation (“Donor Information”). Kindful will use Donor Information during the course of providing the Service to such Kindful customer. Kindful may also use Donor Information at an aggregate level for internal business analyses and fraud prevention. During the course of providing the Service to Kindful customers, Kindful may disclose Donor Information to banks, processors, card associations, and other financial institutions that are involved in the course of processing or screening the transaction applicable to the Donor Information.
We may use personal information for internal purposes to provide you with other products and services, or to contact you regarding administrative notices or communications relevant to you on this Site. In addition, we may use personal information to provide or improve products or services that you have requested.
We will only use access to read Gmail message bodies (including attachments), metadata, headers, and settings to display emails to authorized users of Kindful and will not transfer this Gmail data to others unless doing so is necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets.
We will not use this Gmail data for serving advertisements.
We will not allow humans to read this data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with applicable law, or for our internal operations and even then only when the data have been aggregated and anonymized.
When we disclose your information
Kindful takes your privacy very seriously. The information we collect is used to provide the Service, and, in general, is not shared with or sold to other organizations for commercial purposes. However, there are times when it may be advantageous for Kindful to make certain personal information about you available to companies that Kindful has a strategic relationship with or that perform work for Kindful to provide products and services to you on our behalf. These companies may help us process information, deliver products or services to you, provide customer service, manage and enhance user data, assess your interest in our products and services, or conduct user research or satisfaction surveys. We may also disclose your personal information, if you have authorized us to act on your behalf to initiate the creation of a merchant account for the purpose of accepting donations by credit card.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
In addition, Kindful may sell, transfer or otherwise share some or all of its assets in connection with a merger, acquisition, reorganization or sale of assets, or in the event of bankruptcy. In such an event, personal information may be one of the assets transferred.
How we protect your personal information
Kindful takes precautions to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission that can be guaranteed against any interception or other type of misuse.
You can help us by also taking precautions to protect your personal data when you are on the internet. Do not share your registration information with anyone, and make sure you use a secure web browser.
Accessing your information
This Site may contain web pages through which you can correct or update some of the personal information you have provided to us. Kindful will make a good faith effort to make requested changes and correct your data if it is inaccurate or delete the data if we are not required to retain it by law or for legitimate purposes.
Cookies and other technologies
To make this Site more useful to you, we automatically gather general statistical information about this Site and its visitors, such as IP addresses (and information tied to IP addresses, such as screen size, color depth, language, java enabling, flash version, page title, host name, referring source, and page path), browsers, pages viewed, number of visitors, services purchased, etc. In doing so, we do not reference you by name, email, mailing address, or any similar personal information. We use this data in the aggregate to learn about our visitors and to improve our ability to cater to their needs. We may use third party vendors to gather general statistical information about this Site and its visitors as well as to perform certain services on behalf of this Site, such as hosting this Site, designing or operating this Site’s features, or performing other administrative services. We may provide these companies with access to your personal information to carry out the services they are performing for you or for Kindful.
Your California Privacy Rights
If you are a California resident and request information about how to exercise your third party disclosure choices you must send a request to email@example.com.